Vietnam Electricity aims for ASEAN top three by 2030
EVN leaders said CMIS has advanced to version 4.0 over the past two decades, fully digitising operations and customer services while handling data for over 32 million clients and processing hundreds of millions of transactions each year.
Hanoi (VNA) – The Vietnam Electricity (EVN) held a conference in Hanoi on August 11 to celebrate 20 years of its Customer Management Information System (CMIS) and a decade of customer service centres, highlighting their pivotal role in digital overhaul strategy as it aims to rank among ASEAN’s top three power providers by 2030.
EVN leaders said CMIS has advanced to version 4.0 over the past two decades, fully digitising operations and customer services while handling data for over 32 million clients and processing hundreds of millions of transactions each year. The platform integrates with Vietnam’s National Public Service Portal, the national population database, and various payment systems, forming the “backbone” of EVN’s business and customer service operations.
EVN Deputy General Director Vo Quang Lam described CMIS as essential “digital infrastructure” that links headquarters with subsidiaries, enhancing user experiences through principles of seamless access, engagement, and oversight.
Since their inception a decade ago, EVN’s customer service centres have revamped delivery models with multi-channel platforms and modern technologies, including customer relationship management (CRM) tools, chatbots, voicebots, artificial intelligence, and big data analytics, boosting satisfaction rates to almost 99%. Lam called the centres a reliable bridge for timely, transparent information and problem handling between the company and consumers.
The conference featured presentations and panel discussions on improving customer experience in the digital era.
All units were urged to leverage CMIS data to improve work efficiency, personalise services, and forecast customer behaviours for better demand fulfillment.
꧟ On the occasion, EVN honoured 13 teams and 70 individuals with merit certificates for contributions to CMIS’s 20-year evolution and the customer service centrers’ 10-year operations./.
The decision, signed on March 31, sets the maximum retail electricity price at 2,444.09 VND per kWh (0,095 USD), while the minimum price is set at 1,826.22 VND per kWh.
Credit ratings agency Fitch Ratings has affirmed Vietnam Electricity Northern Power Corporation's (EVNNPC) long-term foreign-currency issuer default rating at 'BB' with a positive outlook.
With a combined market of over 370 million consumers, Vietnam and Indonesia leverage agricultural strengths: Vietnam leads in rice exports, while Indonesia dominates palm oil and coffee and is advancing toward rice self-sufficiency. Key cooperation opportunities span sustainable fisheries, hi-tech farming, agricultural science innovation, integrated value chains, and market access.
In the first seven months of this year, retail sales of goods were estimated at approximately 3.05 quadrillion VND, accounting for 76.4% of the total revenue and rising by 7.8% compared to the same period last year.
Under the agreement, customers will enjoy tailored financing solutions, including attractive interest rates, flexible repayment options, 100% on-road funding, exclusive offers and priority services - applicable across VinFast’s entire product portfolio. Dedicated HDFC Bank representatives will be available at all VinFast showrooms to provide on-site support, making EV ownership more accessible and convenient for a wider range of Indian consumers.
Foreign direct investment (FDI) inflows into Ho Chi Minh City rebounded strongly in the first seven months of 2025, reaching nearly 6.2 billion USD, up 45.67% year-on-year after a slowdown last year.
To meet the ambitious annual target of 47–48 billion USD, the sector must now achieve monthly exports of over 4 billion USD during the remaining months of the year.
The Airbus A321NX is the first in a fleet of eight modern aircraft scheduled for delivery and operation throughout 2025, marking the beginning of Sun PhuQuoc Airways’ carefully planned investment strategy to build a modern fleet operating with safety, stability, and world-class standards.
Experts say that after over a decade of implementation, the credit growth quota policy is currently inappropriate and is criticised for creating an “ask and give mechanism”, hindering people and businesses from accessing bank loans.
The country's industrial growth in the period was largely fuelled by the manufacturing and processing sector, which expanded by 10.3% and contributed 8.5 percentage points to the overall IIP.
VietnamUSA.Arobid.com is Vietnam’s first B2B e-commerce platform dedicated to helping Vietnamese enterprises access the US market, a vast and promising market, yet one that is highly demanding in terms of standards, tariffs, and distribution channels.
The Vietnamese booth featured fresh durian, durian ice cream, durian cakes, and other fruits such as dragon fruit and passion fruit, attracting strong interest from Beijing residents and ASEAN diplomats.
China’s Laoling city, in coordination with VINEXAD, hosted a series of events in Ho Chi Minh City from August 7-9 to seek trade and economic cooperation with Vietnam.
Vietnamese Ambassador to Cambodia Nguyen Minh Vu led a delegation to Mondulkiri, Ratanakiri, and Kratie provinces from August 5-8, aiming to deepen economic ties and support Vietnamese businesses operating in Cambodia’s northeastern region.
Party General Secretary To Lam’s upcoming state visit to the Republic of Korea (RoK) is expected to mark a new milestone in the bilateral relationship, creating fresh momentum for trade and investment cooperation between the two countries.
In the context of the growing global digital economy, digital transformation and the promotion of e-commerce are key drivers helping Vietnam boost integration, enhance competitiveness, and expand export markets, according to the Vietnam E-commerce and Digital Economy Agency
Tilapia is considered highly competitive in export markets thanks to its affordability, ease of processing, and appeal across both high-end and mass-market segments.
