Vietnamese citizens had greater satisfaction with the administrative services provided by State agencies last year, according to the Satisfaction Index of Public Administration Services (SIPAS) 2023 announced by the Ministry of Home Affairs (MoHA) on April 17.
Delegates at the event announcing the Satisfaction Index of Public Administration Services (SIPAS) 2023 (Photo: VNA)
Hanoi (VNA) – Vietnamese citizens had greater satisfaction with the administrativeservices provided by State agencies last year, according to the Satisfaction Index of PublicAdministration Services (SIPAS) 2023 announced by the Ministry of Home Affairs(MoHA) on April 17.
Directorof the MoHA’s Department for Administrative Reform Pham Minh Hung said the nation’saverage satisfaction level in 2023 was 82.66%, compared to the 80.08% in theprevious year.
The northeastern province of Quang Ninh topped the SIPAS rankings with 90.61% while Bac Kan, another in the northeast, was at the bottom with only 75.03%.
Hung said 57 out of the 63 provinces and centrally-run cities scored a higher index and six others lower compared to 2022. Meanwhile, 36 localities climbed up on the list, 24 others fell, and three had their positions unchanged, namely Quang Ninh, Thai Nguyen, and Lam Dong.
According to a MoHA’s survey of more than 39,700 respondents aged from 18across the nation, 88.88% said there were no civil servants causing themdifficulties while processing administrative procedures, and 90% held that theywere not asked to pay bribes to fast track their procedures.
The level of satisfaction with access to services was 83%, administrativeprocedures 83.02%, civil servants’ performance 83.12%, service outcomes 83.03%, andcomplaint settlement 82.27%.
However, a hefty 85.12% of the respondents expected government agencies tobetter civil servants' service attitude, while 85.11% wanted qualityimprovement in the settlement of citizens’ complaints. Besides, 85.03% hopedfor better capabilities of civil servants./.
The People's Committee of Ho Chi Minh City has organised a conference to review the city’s administrative reforms and digital transformation last year and set tasks for 2024.
The northeastern province of Quang Ninh again secured its top place in the Public Administrative Reform (PAR) Index ranking in 2023 which was announced by the Government’s Steering Committee for Administrative Reform on April 17.
China’s Laoling city, in coordination with VINEXAD, hosted a series of events in Ho Chi Minh City from August 7-9 to seek trade and economic cooperation with Vietnam.
Vietnamese Ambassador to Cambodia Nguyen Minh Vu led a delegation to Mondulkiri, Ratanakiri, and Kratie provinces from August 5-8, aiming to deepen economic ties and support Vietnamese businesses operating in Cambodia’s northeastern region.
Party General Secretary To Lam’s upcoming state visit to the Republic of Korea (RoK) is expected to mark a new milestone in the bilateral relationship, creating fresh momentum for trade and investment cooperation between the two countries.
In the context of the growing global digital economy, digital transformation and the promotion of e-commerce are key drivers helping Vietnam boost integration, enhance competitiveness, and expand export markets, according to the Vietnam E-commerce and Digital Economy Agency
Tilapia is considered highly competitive in export markets thanks to its affordability, ease of processing, and appeal across both high-end and mass-market segments.
In the first seven months of the year, Phu Tho attracted an impressive 651.7 million USD in foreign direct investment, including 35 newly licensed projects totaling 119 million USD in registered capital and 45 existing projects with an additional capital of 533 million USD.
Under the agreements, VinEnergo will invest in, install, and operate 43 MWp of rooftop solar power capacity and 45 MWh of BESS capacity across the three plants.
Under a draft to amend and supplement the Government's Decree 125/2020/ND-CP on administrative sanctions for violations of tax and invoice regulations, the Ministry of Finance has proposed classifying the failure to issue invoices into five different levels. Infraction levels will correspond to fines of 1 million VND to 80 million VND, depending on the nature and number of invoicing violations.
A new airline developed and invested by Sun Group — has officially announced a strategic partnership with Amadeus IT Group (Amadeus), one of the world’s leading travel technology companies. This agreement not only lays the foundation for a modern digital infrastructure but also marks a pivotal step in SPA’s global expansion strategy, enabling the airline to access international distribution networks and reach customers worldwide.
Of the total, 107,700 were new firms, with combined registered capital of 928.4 trillion VND (35.4 billion USD), up 10.6% in number and 5.5% in capital compared with the same period last year.
Experts agree that a combination of technology, enforcement, education and cross-border cooperation is essential to protect copyrighted content in Vietnam’s growing digital ecosystem.
Poland is Vietnam’s largest export market in Central and Eastern Europe, with key staples including seafood, textiles, footwear, coffee, and cashew nuts.
Cashless payments are growing at an impressive rate, averaging 30–40% annually. Vietnam’s per capita cashless transaction volume now trails only China, with total value of 295.2 quadrillion VND (11.26 trillion USD), or 26 times of its GDP.
A draft resolution on piloting a digital asset and cryptocurrency market is being developed, aiming to create a broad-enough regulatory sandbox that enables investor participation and provides practical grounds for policy refinement in areas such as risk management and anti-money laundering.
