Self-service cafe in Hanoi (Photo: VNA)
Hanoi, July 23 (VNA) - A coffee shop in Hanoi is counting on customers’honesty and freedom to make its profit. At the café, customers can select theirown food and drinks and leave money in an unmanned till.
Located in Nguyen Van Cu street in Long Bien district, Mama Fanbox is the firstself-service café in the capital city.
Customers to the shop choose their drinks, print invoice, pay cash andeven clean the table after finishing.
“I find this self-service model very new and fun,” said Doan Thi HongNgan, a customer to the shop. “It’s good for Vietnamese customers to use. It’svery cool.”
At the café, a camera at the gate can identify customers as regular ornew ones. New customers have to ring the doorbell to enter the shop.
Customers opt for their drinks and take them to the self-service counterto see the price. Online staff will provide them with free consultancy througha camera system. Customers will pay based on the price list of items.
Customers can type their names and phone numbers through a computer andthen put the printed invoice in a small bag and leave money in a locked box.
“Youngsters like us are fond of serving by ourselves instead ofdepending on staff, or having to wait for a long time,” said another customer -Nguyen Thi Thao, a resident in Hanoi’s Long Bien district.
The first ever self-help café in Hanoi sells nama chocolate, ice creamand food.
It counts on shoppers’ honesty and freedom to make its profit.
Located in Nguyen Van Cu street in Long Bien district, Mama Fanbox is the firstself-service café in the capital city.
Customers to the shop choose their drinks, print invoice, pay cash andeven clean the table after finishing.
“I find this self-service model very new and fun,” said Doan Thi HongNgan, a customer to the shop. “It’s good for Vietnamese customers to use. It’svery cool.”
At the café, a camera at the gate can identify customers as regular ornew ones. New customers have to ring the doorbell to enter the shop.
Customers opt for their drinks and take them to the self-service counterto see the price. Online staff will provide them with free consultancy througha camera system. Customers will pay based on the price list of items.
Customers can type their names and phone numbers through a computer andthen put the printed invoice in a small bag and leave money in a locked box.
“Youngsters like us are fond of serving by ourselves instead ofdepending on staff, or having to wait for a long time,” said another customer -Nguyen Thi Thao, a resident in Hanoi’s Long Bien district.
The first ever self-help café in Hanoi sells nama chocolate, ice creamand food.
It counts on shoppers’ honesty and freedom to make its profit.
After two years of operation, only six cases of shoplifting have beendiscovered.
The owner of Mama Fanbox, Dao Khanh Hiep, said he wasquite surprised to see that the rate of fraud was much lower than forecast. So far, he has opened four shops of its kind in Vietnam.
“Besideseconomic effects, this model offers a chance for good people to come and showtheir honesty and buy the products in a civilised manner,” Hiep said.
“I will comeback with my friends for sure since it’s so cool,” said Thao.
The owner of Mama Fanbox, Dao Khanh Hiep, said he wasquite surprised to see that the rate of fraud was much lower than forecast. So far, he has opened four shops of its kind in Vietnam.
“Besideseconomic effects, this model offers a chance for good people to come and showtheir honesty and buy the products in a civilised manner,” Hiep said.
“I will comeback with my friends for sure since it’s so cool,” said Thao.
The shop bringsa new experience to customers while encouraging goods purchase in a civilisedmanner.-VNA
Phùng Thị Phương Chi
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