Hanoi (VNA) – About 78 percent of surveyed enterprises showedtheir satisfaction with tax administrative reforms in 2019, up 3 percentcompared to 2016.

The information was released at a seminar held in Hanoi on November 18 toannounce the results of a survey measuring the satisfaction of enterprises withadministrative reforms in the taxation sector in 2019.

The survey was conducted by the Vietnam Chamber of Commerce and Industry (VCCI)which analysed data from 1,727 enterprises.

Dau Anh Tuan, head of the VCCI research group, said that reform efforts of theMinistry of Finance and the General Department of Taxation in particular overthe past five years have brought about practical benefits and receivedrecognition from the business community, helping to save time and costs forenterprises.

Compared to the survey results in 2016, this year’s survey sees increasingscores in the service of tax officials, access to information and tax case settlement,along with light decreases in the implementation of tax procedures and tax examination.

VCCI Chairman Vu Tien Loc said that the measurement of business satisfactionwith tax agencies aims to collect feedback and assessment of taxpayers onreform projects of tax agencies towards the target of having at least 80percent of taxpayers satisfied with the tax services provided by tax agenciesby 2020.

As of October this year, 99 percent of enterprises had participated in onlinetax declaration and 93 percent of businesses had implemented online taxrefunds./.